INTRODUCTION

THESE GENERAL SALES CONDITIONS (HEREINAFTER INDICATED AS GENERAL CONDITIONS) DISCIPLINATE THE METHODS AND CONDITIONS OF SALE OF THE PRODUCTS MARKETED (HEREINAFTER INDICATED AS PRODUCTS) BY KAMIROS S.R.L. (Lunari Pellicce) ON THIS WEBSITE. THE SALES CONTRACT IS PERFECTED BETWEEN KAMIROS S.R.L. (SELLER) AND THE BUYER (CUSTOMER, PURCHASER, BUYER OR USER), DEFINED ALSO PARTS OF THE CONTRACT.

PURCHASE CONDITIONS

Kamiros s.r.l. (Lunari Pellicce) – Via Vercelli 42, 00182 Rome – Tax Code and VAT No. 10270291007 – offers the products marketed on this site at the sale conditions specified below.

Unless otherwise expressly indicated, the prices of the products published by Kamiros srl (Lunari Pellicce) must be understood as inclusive of VAT calculated in the percentage envisaged by current legislation. The prices of the products published from time to time on the pellicceria.com website cancel and replace the previous ones without the need for explicit and specific clarification. The sale of the products is subject to the actual availability of the products themselves and to the acceptance of the purchase order by the seller.

The products are not supplied on trial. Kamiros s.r.l. (Lunari Pellicce) offers the appropriate information on the characteristics of the products in accordance with current regulations, however the Customer is solely responsible for the choice of the products ordered. It is also understood that the images of the Products are indicative and not binding with respect to the actual characteristics of the goods ordered.

Any special offers promoted by Kamiros s.r.l (Lunari Pellicce) are to be considered available only until stocks are exhausted without prior notice and, in any case, are subject to the actual availability of the related products.

ACCEPTANCE OF ORDERS

Each order of products sent to Kamiros s.r.l (Lunari Pellicce) constitutes the client’s contractual proposal and, therefore, will be binding on the company only if confirmed by the same for acceptance.

The fulfillment of the order is equivalent to confirmation and acceptance of the same. In case of non-execution of the order by Kamiros s.r.l. (Lunari Pellicce), if the same is due to unavailability of the products ordered by the Customer, Kamiros s.r.l. (Lunari Pellicce) will inform the customer as soon as possible, reimbursing any sums of money that they may have already paid for the supply not performed, without having to pay any additional amount as interest or compensation. In this case, the Customer acknowledges and agrees not to have the right to claim any compensation and / or compensation due to the failure to supply the goods, without prejudice to the refund of any payment made.

The tax documentation relating to the products ordered will be issued by Kamiros s.r.l. at the time of shipment of the products to the Customer. If the customer has a VAT number and wishes to receive an invoice, he must indicate this request in the order in an express way. Failing that, the company will not issue a tax invoice.

In order to make purchases, it is not necessary to be registered on the site. Information regarding payment and shipments (see the following two paragraphs) will be requested during the order confirmation.

In case of registration on the site, the Customer is required to keep his username and password confidential and to control access to his computer in order to prevent unauthorized access through his account, being responsible for all the activities that will be made with your account and password. The Customer undertakes to take all necessary precautions so that his password remains secure and confidential and undertakes to inform us immediately if he has reason to believe that any third party is aware of his password, or if his password is , or presumably going to be, used in an unauthorized way.

In the event of a change in your address, e-mail, telephone number, or your personal or business data, the Customer undertakes to modify them, by accessing “YOUR ACCOUNT” and modifying the “ACCOUNT INFORMATION” (divided into “contact information” , “Main billing address” and “main shipping address”) relevant to your user profile, before placing a new purchase order on this website.

TERMS OF PAYMENT

The payment refers to the amount of the price of the products purchased and the cost of shipping costs (if provided, see next paragraph).

There are two payment methods: Credit Card and PayPal.

Credit card

In cases of purchase of goods with a credit card payment method, at the same time as the conclusion of the online transaction, the reference banking institution authorizes only the commitment of the amount relating to the purchase made.

PayPal

In cases of purchase of goods with PayPal payment method (eBay group’s fast and secure payment system), the buyer will be redirected to the PayPal site where he can complete the order and make the payment by logging into his account (by entering the address personal e-mail and password) or creating a new account in an easy and immediate way.

By choosing to pay with PayPal, the amount is charged directly to the credit card (Visa, Visa Electron, Mastercard) or prepaid (PostePay) assigned. PayPal protects the buyer’s information as financial information is not passed on.

A confirmation e-mail from PayPal will be sent to each transaction performed with this method. The order amount is debited from the PayPal account when the order is acquired. In case of cancellation, the amount is refunded to the customer’s PayPal account.

DELIVERY METHODS

The price of the Products is that resulting from the Price List published on the website on the day the order is issued and before the Order is issued. For all countries the prices shown include VAT. The additional shipping and delivery costs will be determined based on the type of delivery and the recipient’s address. It is the Buyer’s responsibility to pay taxes, duties and other charges due in his country of residence.

Deliveries are normally made through EXPRESS COURIER.

The expected delivery times are between 5 and 8 working days (excluding orders at the turn of the holidays, which can be delayed by approximately 5 more days), unless impediments not dependent on the will of the courier himself.

The expected delivery terms, although carefully evaluated, must be considered non-binding depending on the actual availability of the products and / or for internal needs. However, the company does everything in its power to meet these deadlines.

Upon receipt of the goods, the Buyer must immediately check that the delivery is complete and correct and inform the company at the email address info@pellicceria.com. Any delays in deliveries of less than 30 days do not entitle the customer to refuse the delivery of the products, nor to claim compensation or compensation of any kind.

The payment of the shipping costs of the goods will take place using the same payment method chosen by the Customer at the time of placing the order.

Pay attention:

• The customer undertakes to accept the goods and to make himself available for the collection of the goods; otherwise, the company reserves the right to charge the costs relating to the increase in delivery costs and any inventories.
• In case of payment of the order made by Credit Card or PayPal, if the parcels are visibly damaged or tampered with, the customer may refuse to collect the goods (indicating the reasons in writing on the goods delivery form at the time of the delivery attempt by part of the carrier operator, and in the presence of the same) and must immediately send an email to the company to report the situation, indicating in detail the reasons for the refusal to collect the goods. In this case, the sums of money paid by the customer for the payment of the order will eventually be returned, after verification by the company of the actual state of the packages. Therefore, it is advisable to photograph the state of the parcels at the time of refusal to collect the goods and to attach the photographs in the notification email. In this hypothesis, the Customer acknowledges and agrees not to have the right to claim any compensation and / or indemnity, without prejudice to any reimbursement of the sums of money paid, reimbursement which, upon verification of the packages by the company, may even be only partial.
• In case of delivery of goods that are different from that ordered and paid for, immediately send an email to info@pellicceria.com, to make arrangements on how to return of the goods themselves. The Customer acknowledges and agrees not to have the right to claim any compensation and/or indemnity due to the difference in the goods delivered compared to the one ordered, without prejudice to the reimbursement of the sums of money paid, reimbursement that can also be only partial, if they are more products have been ordered and only some of them are different from those ordered.
• In the event that the customer provides the company with an incorrect address, or incorrect data or that in any case makes it impossible for the carrier to deliver the goods, the goods will return to Kamiros s.r.l. (Lunari Pellicce). The customer acknowledges and agrees that he will be charged the cost of double transport (return of the goods), as well as the sum of 10.00 (ten) Euros will be retained as compensation for the seller for contractual breach of the same customer, who acknowledges and accepts that the order will be canceled and that any difference between the total paid and the charges just described will be returned to him.
• In the rare event that the courier loses the goods being shipped, Kamiros s.r.l. (Lunari Pellicce) undertakes to return the sums of money paid to the Customer. In this case, the Customer acknowledges and agrees not to have the right to claim any compensation and/or compensation, without prejudice to the reimbursement of the sums of money paid.

According to current legislation, the customer (if it can be qualified as a “consumer” pursuant to Legislative Decree 206/2005 called the Consumer Code) has the right to withdraw from the contract and return the products ordered, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days from the receipt of the products themselves.

RIGHT OF WITHDRAWAL

The right of withdrawal must be exercised by the Customer by sending email with reference to the order number to: info@pellicceria.com within the term of 14 (fourteen) working days from receipt of the products. Alternatively, and always within the same term, you can send a registered letter with return receipt to Kamiros s.r.l. – via Vercelli 42, 00182 Rome.

All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by the selling company which will issue a return authorization number (RMA). Once the RMA number has been received, the customer can return the goods with his carrier.

The return must be sent to the following address:
Kamiros s.r.l. – via Vercelli 42, 00182 Rome.

Cash on delivery parcels will not be accepted.

Once the products have been received (and their integrity has been verified), the company will, in the shortest possible time, and in any case within 14 working days from the notification of the return, credit the cost of the returned products to the Customer (as indicated in the transport document).
The right of withdrawal cannot be exercised in the event that the products purchased have been used or damaged by the customer himself.

The right of withdrawal also does not apply to the customer who is not qualified as a “consumer” (pursuant to Legislative Decree 206/2005 mentioned above) and who therefore purchases for purposes related to his work (for example: instrumental use, resale, etc. ).

Finally, the right of withdrawal is excluded in any case in the following cases:

Purchase of packaged products, whose original packaging has been tampered with or damaged by the Customer Custom-made articles

PERSONAL DATA PROCESSING

For each order placed, the customer declares to accept the privacy policy which forms an integral part of this contract.

ACCESS TO THE WEBSITE

Users must not use the site’s services in any way that can or is capable of interrupting, damaging or otherwise compromising the site’s services or access to them in any way.
Users are aware of and agree to be responsible for all electronic communications and content sent to the company from their computer and will be able to use the site’s services for lawful purposes only.

FORCE MAJEURE

The manager will not be responsible for any delay or non-fulfillment of the obligations under these general conditions if the delay or non-fulfillment derives from unforeseeable circumstances or force majeure.

RENUNCIATION

In the event of failure by the Customer to comply with these general conditions, Kamiros s.r.l.’s failure to exercise of the right to act against him, does not represent a renunciation to act for violation of the commitments made by them.

CHANGES IN THE GENERAL CONDITIONS

These general conditions of sale are the only ones applicable and replace any other provision, except for express derogation by written agreement between the parties. Kamiros s.r.l. (Lunari Pellicce) reserves the right to modify these general conditions at any time and without notice. Users who access the site undertake to accept these changes without any reservation and/or restriction. Therefore, these changes will be immediately opposable to users, starting from their diffusion on the site, but they cannot be applied to orders previously concluded, to which the previous general conditions will apply, unless any changes are required by applicable law or by the competent Authorities (in which case, they will also apply to orders placed previously).

If any provision of these general conditions is considered invalid, declared void or rendered inapplicable for any reason, this condition will not affect the validity and effectiveness of the other general conditions of sale.

APPLICABLE LAWS AND COMPETENT COURT

The rules of the Italian Republic apply to these general conditions. Without prejudice to the possible applicability of mandatory provisions of law placed to protect consumers (as defined by current legislation), any controversy related to these General Conditions, however, will be devolved to the exclusive jurisdiction of the COURT OF ROME.

COSTUMER CARE

For any assistance needed you can contact Kamiros s.r.l. (Lunari Pellicce) to the following email address: info@pellicceria.com.